KUALA LUMPUR – A temporary disruption in a global passenger processing system used by several airlines worldwide is currently affecting check-in and boarding procedures at airports across the country.
In response, Malaysia Airports Holdings Bhd (MAHB) issued a statement confirming that airlines operating at its airports have activated contingency procedures.
Airport teams are also available to assist with passenger processing when necessary.
“A global passenger processing system used by multiple airlines worldwide is currently experiencing a temporary disruption, which may impact check-in and boarding processes.”
“Airlines in Malaysia Airports have activated contingency procedures, and airport teams are on hand to assist with passenger processing where needed,” it said.
“The situation across all our airports is being closely managed, with passenger safety and comfort remaining our top priority. Self-service kiosks are fully operational, allowing passengers to print boarding passes and baggage tags.”
Travellers are advised to follow guidance from airline and airport teams at the terminal, check directly with their airlines for the latest flight schedule updates, and proceed with online check-in where available.”
Malaysia Airports also assured that the situation is being monitored closely across all its airports, prioritising the safety and comfort of passengers. – December 23, 2025