KUALA LUMPUR – The 117,461 affected MYAirline passengers who bought their tickets with credit and debit cards, and direct debit (FPX) can get their refunds via the “chargeback” process.
Transport Minister Anthony Loke (Seremban-PH) told the Dewan Rakyat that the Malaysian Aviation Commission (Mavcom) has discussed the refund mechanism with Bank Negara Malaysia (BNM).
“BNM has confirmed that passengers who bought their tickets with their credit and debit cards or via direct debit (FPX) can get refunds with the chargeback process if the travel date has lapsed. They can do so by contacting MYAirline or their own banks.
“MYAirline has assured Mavcom that it will fulfil its obligations by refunding the affected passengers,” he said.
He added that affected passengers have to be refunded within 30 days, including taxes and fees, in accordance with the Malaysian Aviation Consumer Protection Code 2016.
The airline had a total value of over RM22 million in forward sales for scheduled flights from October 12, 2023, until March 31, 2024. Some 58% (RM12.8 million) of the forward sales are from travel agencies, followed by 41.8% (RM9.2 million) from payments made by credit or debit cards.
Yesterday, Mavcom suspended MYAirline’s Air Service Licence (ASL) to safeguard the interests of passengers and employees affected by the carrier’s suspension of operations.
Mavcom said it had issued MYAirline a show cause letter on October 13, 2023, ordering the airline to provide its written representation within 14 days.
It added that the show cause letter, among others, highlighted MYAirline’s failure to comply with its ASL conditions and sudden suspension of operations on October 12, 2023. – November 2, 2023