KUALA LUMPUR – Grab Malaysia revealed that it was not notified of any meeting with representatives of p-hailing riders who sought to address concerns over its new earnings structure.
In a statement, Grab Malaysia insists that to maintain transparency and foster a strong community, the company remained committed to engaging in open communications with its delivery partners.
“We appreciate and welcome their valuable feedback and suggestions, and are dedicated to incorporating these insights into our ongoing efforts to enhance their experience on our platform,” the company said.
“We also wish to clarify that apart from communicating directly with our partners we have yet to receive any correspondence from external associations or parties requesting for a clarification or meeting.”
This comes after Persatuan Penghantar P-Hailing Malaysia (Penghantar), a p-hailing riders’ association, said that they planned to file a complaint with the Human Rights Commission (Suhakam) over the matter.
On January 16, 2024, Grab Malaysia implemented updates to its delivery partners’ earnings structure, aiming to address concerns raised by partners regarding far pick-ups and wait times at merchant outlets.
The revised structure was designed to provide stable and fairer earnings to those who rely on the platform the most.
Within just one week of the new earnings structure being in place, Grab Malaysia reported that approximately 60% of its most active partners have already experienced positive outcomes.
“To support this positive trend, we’ve also announced some improvements to make the incentives more accessible to more delivery partners,” Grab Malaysia said.
“We will also continue to invest in consumer-facing promotions like GrabUnlimited, HotDeals, Kombo Jimat, particularly during peak demand periods to stimulate demand and ensure consistent earning opportunities for our delivery partners.”
Earlier today, it was reported that p-hailing drivers and riders can expect more money in their pockets as Grab Malaysia has raised the cancellation rate requirement for all incentives from 5% to 8%.
The increase in the cancellation rate requirement means more p-hailing riders will be eligible for weekly and performance bonuses.
For selected p-hailing riders and drivers in areas such as Johor Bahru, Penang, Kota Kinabalu, Kuching, Melaka and Ipoh, performance bonus payments will be made twice a week to riders (Monday and Friday) to help with their cash flow.
Grab had previously improved income levels for its p-hailing riders under the new earning structure for peak-demand periods, despite some pushback from a small group of gig workers. – January 26, 2024