KUALA LUMPUR – E-hailing operators Maxim and InDrive will continue operating under a three-month monitoring period starting July 24, following a successful appeal against the revocation of their business mediation licences by the Land Public Transport Agency (APAD).
Based on ongoing reviews by APAD and the Road Transport Department (JPJ), the agencies concluded that both e-hailing providers had demonstrated satisfactory improvements and commitment to compliance.
However, APAD emphasised that the companies remain under observation and warned that further non-compliance could result in serious consequences under Section 12A(5) of the Land Public Transport Act 2010 [Act 715].
“To ensure continued commitment from both operators, company representatives are required to attend monthly meetings at APAD’s Headquarters throughout the monitoring period,” APAD said in a statement today.
“The number of monthly attendances will be subject to APAD’s discretion based on monitoring needs and current issues.
“This session is aimed at enabling APAD to carry out real-time monitoring, including random driver checks through the InDrive and MAXIM apps.”
On April 24, APAD had issued a notice of cancellation to Aist Malaysia Sdn Bhd (Maxim) and ID Applications Sdn Bhd (InDrive), effective July 24.
The decision stemmed from a compliance audit which found both companies in breach of regulations—particularly for allowing drivers to operate without valid E-Hailing Vehicle Permits (EVPs).
Both companies subsequently appealed to the Transport Ministry and were instructed to carry out corrective measures by July 24 in order to retain their operating status.
In response, Maxim and InDrive improved their driver registration systems to ensure only those with valid EVPs could be assigned tasks.
As an additional safeguard, the companies also granted APAD “view only” access to their internal databases, enabling the agency to cross-check drivers’ details against its EVP records.
A random inspection conducted by APAD on July 11 confirmed that all checked drivers under both platforms possessed valid EVP documentation.
In May, Transport Minister Anthony Loke publicly announced that both Russian-linked e-hailing platforms had been ordered to “cease operations in this country effective July 24”, after APAD found that they had “operated without fulfilling key licensing requirements, including ensuring all vehicles have valid e-Hailing Vehicle Permits (EVPs) under their Intermediation Business Licence (IBL).” – July 23, 2025