KUALA LUMPUR – E-hailing service operator Maxim has said that it would ensure all of its active partner-drivers possess valid e-hailing vehicle permits (EVPs), a day after it was allowed to operate under a three-month monitoring period starting yesterday.
In a statement, the company said that it is grateful for the opportunity given to continue operating in the country under the supervision of the Land Public Transport Agency (Apad). Maxim said that such a decision allows its clients to be able to access the service safely, while ensuring its partner-drivers will have the opportunity to earn a stable income.
“We are grateful for the opportunity to continue our operations in Malaysia under the supervision of Apad and ensure that we provide useful, available and reliable services by the requirements,” said Maxim Malaysia director Mohd Hazwan Musley, who was quoted in the statement.
Hazwan also said that the company remains committed to delivering available, reliable, uninterrupted services while complying with regulations.
“As part of this commitment, the company has ensured that all active partner-drivers possess valid e-Hailing Vehicle Permits (EVP) and have the opportunity to get insurance through the company’s partners
“This reflects Maxim’s dedication to upholding legal standards, enhancing service quality, and promoting a safe and professional e-hailing environment across Malaysia,” added Maxim.
The company also said that it looks forward to working closely with Apad and other stakeholders to ensure an efficient and reliable transport environment for all Malaysians.
Yesterday, Apad announced that Maxim and another e-hailing service provider, InDrive, will continue operating under a three-month monitoring period starting yesterday, following a successful appeal against the revocation of their business mediation licences by the public transport regulator.
Based on ongoing reviews by Apad and the Road Transport Department, the agencies concluded that both e-hailing providers had demonstrated satisfactory improvements and commitment to compliance.
However, the public transport regulator emphasised that the companies remain under observation and warned that further non-compliance could result in serious consequences under Section 12A(5) of the Land Public Transport Act 2010 [Act 715].
On April 24, Apad had issued a notice of cancellation to Aist Malaysia Sdn Bhd (Maxim) and ID Applications Sdn Bhd (InDrive), effective July 24. The decision stemmed from a compliance audit, which found both companies in breach of regulations, particularly for allowing drivers to operate without valid EVPs.
Both companies subsequently appealed to the Transport Ministry and were instructed to carry out corrective measures by July 24 to retain their operating status. – July 24, 2025