KUALA LUMPUR — Prasarana Malaysia Berhad (Prasarana) has submitted a comprehensive recovery action plan to the Transport Ministry following the repeated service disruptions on the Kelana Jaya Light Rail Transit (LRT) line.
Prasarana Malaysia Berhad Group president and chief executive officer Amir Hamdan said the plan, which focuses on specific action items regarding both the technical aspects of operations and the overall customer experience, was presented during a post-cabinet meeting recently.
“I think they accepted our report. It is now up to us to ensure that we execute the action plans in a timely manner to ensure that it won’t happen again, or at least try to minimise the disruption and the risk of disruptions,” he said, reported Bernama.
Amir was speaking to reporters after a site visit to monitor Rapid KL rail and bus operations on the morning of the Aidilfitri celebration at MRT Pasar Seni here today, where he also met with on-duty staff and commuters.
On the involvement of the Land Public Transport Agency (APAD), he said the agency remains continuously engaged with Prasarana’s operational developments.
Amir said Prasarana maintains a thorough and standard reporting schedule with APAD whenever an incident occurs to ensure full transparency and compliance with safety standards.
“Every time there is an incident or instruction, APAD is immediately informed. We have a frequent reporting system to APAD, which includes 24-hour, seven-day, and 21-day reports. That is the standard procedure,” he added.
APAD is to conduct a thorough probe into the technical issues affecting the Kelana Jaya Line, as instructed by Transport Minister Anthony Loke following frequent service disruptions. The agency also requires Prasarana to outline a clear recovery roadmap to prevent future occurrences on the line.
Recent disruptions on the line occurred in November and February.
Earlier this month, Loke told the Dewan Rakyat that service disruptions on the line were caused by ageing trains that needed to be replaced. Procurements have been made and new trains are expected to arrive in the next two years. – March 21, 2026