KUALA LUMPUR – The Malaysian Communications and Multimedia Commission (MCMC) has held an engagement session with e-commerce platforms, ministries and government agencies to coordinate measures aimed at strengthening consumer protection and safety in Malaysia’s digital commerce ecosystem.
MCMC said the session was held yesterday in response to public concerns over consumer safety and compliance with laws governing e-commerce, in line with Communications Minister Datuk Seri Fahmi Fadzil’s call for stronger regulation through closer cooperation between ministries, enforcement agencies and platform operators, Bernama reported.
The engagement also focused on the need to ensure a more balanced business environment for online businesses and physical retailers.
MCMC said discussions took into account feedback from small and medium enterprises (SMEs) and the retail sector on the impact of e-commerce growth, including its implications for the courier industry.
“The discussions also focused on platform providers’ responsibility to strengthen seller identity verification and take appropriate measures to ensure that products offered comply with legal requirements and the regulations of relevant authorities,” it said in a statement.
The commission said e-commerce platforms should also strengthen monitoring and make greater use of technology to identify prohibited, dangerous or illegal goods and take swift action against such listings.
“These efforts are aimed at establishing a more structured cooperation mechanism between platforms and government agencies, as well as facilitating investigations and enforcement action by the relevant agencies according to their respective jurisdictions and applicable laws,” it said.
MCMC said it would continue working with ministries, government agencies and industry players to ensure practical follow-up measures to improve consumer protection, legal compliance and platform accountability.
The aim, it said, was to build a safer and more trusted e-commerce ecosystem.
The platforms involved were Grab, Lazada Malaysia/Alibaba, Facebook Marketplace, Pinduoduo, SHEIN, Shopee Malaysia and TikTok Shop.
The participating ministries and agencies included the Communications Ministry, Domestic Trade and Cost of Living Ministry, Health Ministry, Agriculture and Food Security Ministry, Royal Malaysia Police, Customs Department, Energy Commission, SIRIM Berhad, Companies Commission of Malaysia, Online Safety Committee and Communications and Multimedia Content Forum of Malaysia. – October 8, 2026