US Transportation Dept defines this as flights arriving over 30 min late more than 50% of the time and airline found to have routinely delayed flights at least 145 times during investigations
Money returned for undelivered services or goods is a given, so passengers should also be entitled to compensation for expenses incurred due to cancelled or delayed flights
Mavcom held talks with stakeholders, was asked to hold briefing session today to explain in detail on types of situations eligible for refunds, transport minister adds
