KUALA LUMPUR – Grab Malaysia has restructured its fee and bonus framework to ensure fair compensation for its delivery riders and p-hailing drivers taking bookings that require more time and effort.
The restructuring, effective yesterday, follows feedback about longer waiting times at merchant outlets for delivery riders, and further pick-up locations for p-hailing drivers.
“Apart from adjusting the base fare, we will increase the bonus payout for bookings that require more time and effort to complete,” Grab said in a statement today.
“We expect the new fee and bonus framework to benefit our most active delivery partners, who have been working hard to fulfil challenging consumer orders, such as those that require more effort to complete.”
Grab also listed several recent improvements to maximise drivers’ and riders’ earnings, which include 20% to 30% pick-up bonuses for distant locations and better compensation for service during high-demand periods.
It is also introducing features to help riders arrive at stores when orders are ready, besides also increasing “wait time compensations”.
Partners are also given more freedom to earn more with the ability to access a bigger variety of jobs across Grab’s services, such as GrabExpress and GrabMart.
To guarantee an ongoing flow of demand, Grab also said it would continue investing in its promotions such as GrabUnlimited, HotDeals, and Kombo Jimat, especially during peak demand periods to allow earning opportunities for drivers and riders.
“We are committed to maintaining a fair and balanced earning structure for all partners. We will continue to work tirelessly to stand by this commitment, and engage partners on ongoing changes and initiatives,” it said.
Last year, Grab managing director Adelene Foo said it will continue to ensure fairness and transparency in its partners’ earnings, working with the government to improve their social protection and ensure the provision of upskilling opportunities. – January 17, 2024