KUALA LUMPUR – Following low-cost carrier MYAirline’s sudden suspension of operations today, the Malaysian Aviation Commission (Mavcom) has established dedicated hotlines and channels to assist affected consumers.
In a statement, the commission urged affected consumers who booked flights with MYAirline for flights beginning today onwards to contact the airline’s dedicated complaint channel via email at [email protected] for questions and assistance with their booking.
Mavcom’s dedicated channels available to assist all affected customers are:
– E-mail: [email protected]
– FlySmart complaint webform
– FlySmart mobile application, which is available for download from the Google Play store and Apple App Store for android and iOS users, respectively
“The commission stands firm that MYAirline is still liable to refund consumers who have purchased tickets with the airline but are unable to travel.”
It also instructed MYAirline to immediately manage affected consumers, which includes, among others, notifying them of the suspension and publishing the said notification in the airline’s available communication channels.
MYAirline has also been instructed by Mavcom to immediately discontinue the sale and booking of flights from all booking platforms until further notice.
In addition to being in close communication with MYAirline to address this issue, Mavcom is currently investigating the airline based on internal reviews and complaints received regarding the airline’s unpaid statutory payments to its employees, amongst others.
“Mavcom will provide further developments with regard to MYAirline’s operations in due course,” the commission added.
The latest development comes after the low-cost carrier announced the suspension of its operations effective today, until further notice.
In a statement today, the fledgling company stated that it had come to this “extremely painful decision” due to significant financial pressures, which made it necessary to suspend operations pending the shareholder restructuring and recapitalisation of the airline. — October 12, 2023