KUALA LUMPUR – AirAsia Aviation Group has successfully implemented a software rollback on its operational A320 Family aircraft in line with an Emergency Airworthiness Directive (AD) issued by the European Union Aviation Safety Agency (EASA), prioritising passenger safety while keeping disruptions to a minimum.
The Emergency AD, triggered by an Alert Operators Transmission from Airbus, was received around 3:00am on November 29 local time.
AirAsia immediately activated its Business Continuity Plan, coordinating across Engineering, Flight Operations, Network, Ground Operations, and Customer Experience teams throughout Malaysia, Thailand, the Philippines, Indonesia, and Cambodia.
Group CEO of AirAsia Aviation Group Bo Lingam said that safety is core to the trust that guests place in Air Asia, and it’s response was immediate and thorough in this regulator-mandated action.
“Our teams across the region were mobilised at once to meet all engineering, operations, safety and customer experience requirements, so that guests experienced as little inconvenience as possible.
“Thanks to meticulous planning and strong Groupwide coordination from our engineering teams, supported by our ecosystem partner ADE – compliance work for the aircraft was completed within 24 hours.
“Our operations teams continue to work to minimise disruptions. This concerted response is reflective of the agility, guest centricity and teamwork that define AirAsia.
“We are grateful to our Allstars, regulators and airport partners across the region, and especially to our guests for their understanding and cooperation as we worked to implement this essential operational safety measure,” he said in a statement.
AirAsia encourages passengers to check their latest flight status via the AirAsia MOVE app or at airasia.com/flightstatus. – November 30, 2025